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UX Research Case Study

Origin

Design methodologies for the delivery experience of small design teams

UX Research UX Design Prototyping
Origin Cover

Project Details

Role

UX Research & Design

Research

12 PMs, 13 Designers Interviewed

Domain

Design Management

1

Discover

Secondary Research

Secondary research was conducted on different processes such as Agile, waterfall, and design methodologies. Process levels and CMMI were also looked into.

Primary Research

Qualitative interviews and Journey mapping. For this project, 12 project managers and 13 designers were interviewed.

Each interviewee was asked about one project that they had taken part in. Information was gathered about:

  • The stakeholders involved in the project
  • How the project was planned at first - the main phases and subphases
  • What went right and wrong at every step
  • If there were miscommunications between stakeholders that caused any problems
  • How the final outcome was different from the initial plan
Research
2

Define

The synthesis of this primary research led to these findings:

•

Designers felt they faced issues articulating project plans for creative projects.

•

This led to many undesirable effects such as overshot timelines and compromises on the quality of output.

•

Managers conveyed that handling multiple projects simultaneously usually entailed documentation being missed , details being overlooked, and sometimes led to very unfavourable outcomes.

3

Ideate

Ideation
4

Prototype

Prototyping included process assets as well as a concept for a modular framework for design management.

Prototype 1 Prototype 2
5

Test

The prototypes were tested by small teams with their planning, delivery process and documentation.

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